Yes, all Roxy Bags, Backpacks and Luggage has a one year warranty from the original date of purchase. That said, if your Roxy luggage has any defects within the first 1 year, you can get free repair or a new product replacement. Please note that this warranty only covers defects in workmanship and materials and don’t cover damaged caused by your own accidents. When you send your luggage to claim warranty, a technician will do a thorough luggage inspection.
You can find their official website at https://www.roxy.com/
Roxy luggage is not consider expensive with luggages ranging only up to $200 USD.
This is subjective and really depends on the frequency and type of usage.
The best and most convenient way to get your Roxy luggage is through their official website at https://www.roxy.com/. You can also get great Roxy luggage deals from Amazon and other third party retailers. Sometimes there are clearance sale which offer great discounts.
You can contact customer service via email at [email protected]. Alternatively, you can use the email form at https://www.roxy.com/customer-service/contact-us
You can reach Roxy Customer Service at 1-800-435-9917
First of all check whether your Roxy luggage is within 1 year free warranty period. If your luggage is damaged due to defects, but not accident, then you are entitled for free repair or replacement. If you bought you Roxy via an authorized dealer, you can try reach out to your authorized dealer first.
This is the steps you can follow:
1) Email [email protected] to obtain your warranty authorization.
2) In your email, please include your pictures of the luggage, proof of purchase, your email, physical address, and phone number
3) Wait for confirmation from Roxy, and once this is confirm, you can proceed to ship your luggage to the warranty department for inspection. (You will need to include your original receipt in the shipment)
For more information please visit https://www.roxy.com/customer-service-returns-and-exchanges-baggage-warranty.html
Please note that customer needs to pay for the shipping to the warranty department. The return back on repaired/replacement item will be covered by Roxy.
Roxy official website is located at https://www.roxy.com/
