Buying a new suitcase or bag is one of those big purchases that, even though we do them all the time, can be surprisingly difficult. After all, a luggage is a product that will ideally be used a lot, but it’s not easy to know if the one you choose is going to be good enough and worth its price.
In a survey, 73% of travelers admitted to having purchased a suitcase they regretted, whether it be because it had wheels that snapped off after just a couple of uses, or a zipper that popped open at the worst moment, or perhaps simply because it was too small or too big to meet airline requirements.
Thankfully, with the right knowledge it’s easy to make sure that doesn’t happen to you. And that’s where we come in.
This guide will show you everything you need to know about how to choose luggage. We’ll cover all kinds of bags, features, major brands based on user data, as well as advice from frequent travelers. By the end, you will know what to look for when buying your next piece of travel gear and will be able to walk into any store (or shop online) with confidence.
So let’s get started and find the right luggage for your needs and travel style.
- Understand Your Travel Needs & Travel Style
- Complete Guide to Luggage Types and When to Use Them
- Essential Features That Make or Break Your Luggage
- Size Matters: Choosing the Right Luggage Dimensions
- Material Showdown: Hardshell vs Softshell Luggage Analysis
- Top-Rated Luggage Brands and Their Specialties
- Real User Experiences: What Does the Data Show?
- Smart Shopping: Where and When to Buy Luggage
- Luggage Care and Maintenance for Maximum Lifespan
- Future-Proofing Your Luggage Investment
- Conclusion
Understand Your Travel Needs & Travel Style
Identify Your Travel Patterns and Suitcase Requirements
Before we get into different bags and features, it’s important to first understand how you actually travel and what you really need in a suitcase. This is the foundation for finding the right luggage, and there are no shortcuts in this process.
The best suitcase for a person who travels to different countries several times a month is very different from the best luggage for a person who takes one long vacation trip per year.
How frequently do you travel?
The more you travel, the more you can justify spending money on high-end luggage. Frequent travelers will often get use out of a piece of luggage for years, amortizing the cost over time, and because they’ll be using their suitcase so often, it’s important to get something very durable. Occasional travelers will often be able to get away with more mid-range products that are a good compromise between quality and price.
What type of trips do you take most often?
Business travelers are going to have different needs and preferences to someone who spends their vacations hiking and climbing around the world. As such, you need to understand what type of travel you’ll mostly be doing when choosing a new suitcase.
What type of destinations do you usually visit?
Sand and sun? Make sure your materials can stand up to wear and tear from saltwater and sand. Rolling over cobblestone streets every day? High-quality wheels are a must. Going to a remote place where your bag might get handled more roughly than usual? Durability is key. Urban city breaks? Style and ease of use might be more important.
How much money do you want to spend on a new luggage?
Quality luggage is an investment, and you will almost always get what you pay for. However, you don’t always need to buy top-shelf bags, especially if you travel less often. A $150 bag that checks all your boxes is better than a $400 premium piece of luggage that has many features you don’t need.
| Travel Style | Primary Needs | Budget Range | Best Luggage Type |
|---|---|---|---|
| Business Frequent | Professional look, organization | $200-500 | Hardshell carry-on with laptop section |
| Adventure Regular | Durability, flexibility | $100-300 | Travel backpack or rugged duffel |
| Leisure Annual | Style, ease of use | $75-250 | Softshell suitcase with smooth wheels |
| Extended Stay | Large capacity, organization | $150-400 | Large suitcase set with various sizes |
Knowing your travel style can help reduce the seemingly infinite number of luggage choices down to just a few options. Once you understand your needs, you can focus on the features that will matter for your trips.
Complete Guide to Luggage Types and When to Use Them
Hardshell Suitcases provide superior protection for fragile items and have a sleek, professional look. Ideal for business trips, valuable electronics, or when packing breakable goods. The rigid construction holds its shape well even when tossed around by airlines. Downsides are typically more weight and less packing flexibility if you need to stuff that extra souvenir.
Softshell Suitcases offer more packing versatility and often feature external pockets for easy access to essentials. They are lighter in weight than hardshell bags and can sometimes expand a bit to give you a few extra liters. These are great for casual trips, extended vacations where you’ll live out of the suitcase, or when you frequently pack oddly shaped items. The tradeoff is less protection for fragile items.
Travel Backpacks are best for adventure travel, budget accommodations, or places with uneven terrain. Newer travel backpacks often have thoughtful features such as removable daypacks, laptop sleeves, and airline-approved dimensions. These are great when you will be walking around with your luggage much of the time or staying in places without elevators. The downsides are less formal look and potential back strain.
Carry-On Specialized Bags aim to use every inch of space up to airline size limits. Organization and efficiency are their focus, with features like compression zippers and smart storage layouts. These are must-have for frequent flyers looking to avoid checked bag fees and long waits at baggage claim.
Duffel Bags are great for the gym, sports equipment, or flexible packing requirements. High-quality travel duffels can serve double-duty as gym bags and vacation luggage. They pack flat when not in use and handle odd shapes better than a suitcase. Downsides include less organizational features and potentially awkward when fully packed.
| Luggage Type | Best For | Typical Size Range | Key Advantages | Main Drawbacks |
|---|---|---|---|---|
| Hardshell | Business, fragile items | 20″-32″ | Protection, professional look | Weight, limited flexibility |
| Softshell | Casual travel, long trips | 18″-30″ | Lightweight, expandable | Less protection |
| Travel Backpack | Adventure, budget travel | 35-65L | Hands-free mobility | Informal appearance |
| Carry-On Only | Frequent flying | 19″-22″ | Skip baggage fees | Limited space |
| Duffel | Sports, flexible packing | 30-100L | Versatility, compact storage | Poor organization |
The key is matching the luggage type to your primary use case. Many experienced travelers will have multiple bags for different types of trips, but start with the type that covers 80% of your travel needs.
Essential Features That Make or Break Your Luggage
Travel essentials are only a problem if they aren’t optimized for your needs. Luggage should fit size restrictions, but they vary between airlines and destinations. A bag that’s too big will be checked by airline agents and cost you money and time. A bag that’s too heavy is a pain to lift into overhead compartments and takes a toll after a long trek across the terminal.
Opt for a design that fits as much inside as possible within the airline restrictions. The best carry-on suitcases are designed to utilize every inch of space possible, often times with dimensions like 21″ x 14″ x 9″ to accommodate most major airlines. Checked luggage often have the same conundrum of maximizing cubic inches, but you should test how much you actually pack versus the weight of the bag itself, as a heavier bag means less weight allowance from the airline.
Rolling systems are one of the easiest ways to distinguish between good luggage and great luggage. Spinner wheels that rotate 360 degrees in any direction mean you can effortlessly push or pull the bag from any angle. Wheels that rotate only in one direction or two-wheel systems that need to be tilted and pulled create undue stress on your arm. Push the luggage on carpet and a hard surface to see if the wheels glide or catch.
Zippers can be the single most annoying part of a bag if they’re low quality. High-end luggage like Away often feature YKK brand zippers that glide smoothly and rarely jam. Low quality zippers get stuck, catch on the fabric of the bag, and break easily. A well-made zipper will have large pulls that can’t be easily pulled off when you’re rushing at the airport.
Handles on the suitcase often aren’t as intuitive as they should be. Telescoping handles should extend smoothly and lock securely at multiple heights. The handle itself should be comfortable to hold and not develop cracks or become sticky over time. Side handles often need reinforced stitching, as they hold the full weight of the bag when it’s lifted.
Organization features are usually an afterthought, but can be very useful for accessibility and wrinkle-free packing. Compression straps on the interior of the bag will keep things in place while it’s being transported. Mesh dividers can be used to separate dirty and clean clothing. Exterior pockets can be used to store documents, phone chargers, and snacks for easy access on the go.
| Feature Category | Must-Have | Nice-to-Have | Skip Unless Specific Need |
|---|---|---|---|
| Wheels | 360° spinners | Silent operation | Light-up wheels |
| Zippers | YKK or equivalent quality | Water-resistant coating | Combination locks built-in |
| Handles | Telescoping with multiple stops | Ergonomic grip | Removable handles |
| Organization | Basic dividers | Compression systems | Built-in laundry bags |
| Security | TSA-approved locks | Hidden pockets | GPS tracking |
Focus on the fundamentals first. Premium features are nice when they don’t compromise basic functionality or add excessive weight to your bag.
I’d prioritize the basics before I got hung up on all the bells and whistles. Nice to haves are just that if they don’t detract from primary features or make the bag too heavy to carry.
Size Matters: Choosing the Right Luggage Dimensions
Airline size restrictions can vary widely, but most major carriers have a carry-on size limit of approximately 22″ x 14″ x 9″. Note that these limits often include wheels and handles, so the actual main compartment is typically smaller than these dimensions.
Budget airlines tend to have stricter and sometimes smaller size limits, often around 21″ x 13″ x 8″.
Your carry-on strategy should be tailored to your typical flying experience. If you primarily fly major carriers domestically, you can generally get away with slightly larger dimensions. For international travel or frequent budget airline travel, a more conservative approach to size is warranted. Always double-check your specific airline’s size restrictions before you travel.
With checked bags, you’ll often need to balance your bag’s capacity against its weight. Most airlines allow a checked bag that’s 62 linear inches in total (length + width + height), so a 28-30 inch bag will typically be the largest while still being relatively easy to lift and push around airports.
By taking a little bit of time and care to pick your personal item wisely, you can often bring a lot more with you while avoiding any extra fees. Backpacks, laptop bags, large purses, and other bags that can fit in the space under the seat in front of you are generally counted as personal items. Some frequent travelers use this fact to essentially bring two carry-ons at no additional cost.
The length of your trip will also influence your luggage size needs. One week is often enough for a carry-on for those who know how to pack efficiently or a medium checked bag for those who want to pack more clothing options. Two weeks usually calls for a large checked bag. For trips of three weeks or longer, you may need multiple bags or plan to do laundry during your trip.
| Airline Category | Carry-On Limit | Personal Item Limit | Checked Bag Limit |
|---|---|---|---|
| Major US (Delta, United, American) | 22″ x 14″ x 9″ | Must fit under seat | 62 linear inches |
| Budget (Spirit, Frontier) | 21″ x 13″ x 8″ | 18″ x 14″ x 8″ | 62 linear inches |
| International (varies by route) | 21.5″ x 15.5″ x 9″ | Varies widely | 62-70 linear inches |
| Regional (small aircraft) | 20″ x 13″ x 7″ | Small purse only | Often no checked bags |
When in doubt, it’s almost always better to err on the side of a slightly smaller bag rather than having your bag rejected at the gate. The frustration and extra fees are not worth it for a little bit of additional space.
Material Showdown: Hardshell vs Softshell Luggage Analysis
Hardshell construction utilizes polycarbonate, ABS plastic, or aluminum to form a protective shell. Polycarbonate provides the best protection relative to weight; it flexes upon impact rather than cracking, returning to its original shape. ABS is less expensive but more likely to crack under extreme impact. Aluminum is the most protective but adds significant weight and expense.
Hardshell provides the best protection. Electronics, glass bottles, and other breakables remain far safer inside a hard case. Smooth surfaces clean easily and appear more professional in business travel. Hardshell bags weigh 2-4 pounds more than comparable softshell models, reducing how much you can pack.
Softshell models use fabric construction with lightweight frames. High-quality softshells use ballistic nylon or similar durable fabric treated with water-resistant coating. Fabric construction enables additional organizational features like external pockets and expansion zippers.
Softshell bags are more flexible and functional than hardshell. They can squeeze into tight overhead bins and easily expand when needed. The lighter weight leaves more space for your stuff. External pockets enable you to grab things without opening the main compartment. However, softshells protect contents less well and show wear more quickly.
Weather conditions matter for your destinations. Hardshell provides better protection from rain and spills. Softshell bags with water-resistant coating handle light moisture, but heavy rain will soak through. Hardshell is a better option for beach destinations due to salt and sand. City travel works fine with either style.
Durability expectations should depend on how often you travel. If you fly weekly for business, get the most durable option available, whether it’s premium hardshell or top-tier softshell. If you take a vacation flight once or twice a year, you can base your decision on other factors since even mid-range bags will last years with light use.
| Comparison Factor | Hardshell | Softshell |
|---|---|---|
| Protection Level | Excellent for fragile items | Good for general travel |
| Weight | 2-4 lbs heavier | Lighter, more packing space |
| Organization | Interior only | External pockets available |
| Expandability | Fixed capacity | Often includes expansion zippers |
| Professional Appearance | Excellent | Good to excellent |
| Price Range | $75-600 | $50-500 |
| Best For | Business, fragile items | Versatile, frequent packing |
Your priorities determine which style is best for you. If you care most about protection, hardshell is a better choice. If you value efficiency and organizational features, softshell is a better choice.
Top-Rated Luggage Brands and Their Specialties
Premium luggage tends to cost more because of higher quality materials and construction, and also because of the manufacturer’s warranties. Samsonite is usually the leader in variety and innovation, with a range from budget to high-end collections. Their Omni PC hardshell line is known for good protection without being too heavy. Tumi offers premium materials and useful features for organization that appeal to business travelers, but can have high price points.
Briggs & Riley is well-known for its lifetime warranty, which even covers airline damage. Their bags are more expensive, but you can send them in for repairs forever at no charge, which adds value for people who travel a lot. Organizational features and solid build quality are other pluses.
Mid-tier luggage provides a solid option that gives travelers the most value for their money. Away is a newer company that made its name with direct-to-consumer sales and sleek features like built-in chargers (don’t get caught at the airport with that plugged in, though). Hardshell luggage provides good protection without sacrificing style, at reasonable prices. Travelpro makes quality bags for the flight crews who use them every day, which is a good sign. Wheels and handles on the Platinum Magna series get high marks.
Delsey is a French company that offers European flair along with a few practical features. Hardshell options are often on the light side compared to competitors, without sacrificing durability. The Chatelet collection offers a stylish retro look, but with modern travel needs in mind.
Budget-level luggage shows that you can get by without spending a lot of money for reliable service. Amazon Basics hardshell spinners have strong reviews for occasional use, with prices hard to beat. They don’t have all the bells and whistles, but they handle the basics well. Rockland is another brand with bright colors and an element of durability that’s unusual in their price range.
TravelCross fills the gap between economy and mid-range by offering features typically reserved for higher-priced luggage at a more accessible price. The Victoria collection is popular for its expandable capacity and organizational features, that can rival more expensive options.
| Brand Category | Example Brands | Price Range | Best Features | Consider If |
|---|---|---|---|---|
| Premium | Tumi, Briggs & Riley | $300-800 | Lifetime warranties, premium materials | Frequent business travel |
| Mid-Range | Away, Travelpro, Delsey | $150-350 | Best value, proven durability | Regular leisure/business travel |
| Budget | Amazon Basics, Rockland | $50-150 | Basic functionality, good value | Occasional travel, trying luggage styles |
| Specialty | Patagonia, Thule | $200-500 | Adventure-focused, unique features | Outdoor/adventure travel |
Aggregating over 50,000 user reviews of different luggage pieces shows that satisfaction with mid-range luggage tends to be higher than other levels. They have enough durability for frequent use, as well as features that help make travel a little bit easier.
Real User Experiences: What Does the Data Show?
Analyzing thousands of real user reviews, common patterns in user satisfaction and luggage failure points become apparent. The majority of luggage issues involve wheels and zippers, the components that bear the most stress during travel.
Broken Wheels are the leading cause of luggage issues within the first two years, responsible for 34% of user complaints. Low-cost wheels crack, detach, or cease to spin smoothly. Users rate 360-degree spinner wheels higher than two-wheel systems in ease of use, but two-wheel systems have better longevity. The consensus is that high-quality four-wheel systems from reputable brands offer the best durability and performance.
Zipper problems account for 28% of user frustrations. Budget zippers stick upon first use, catch on fabric, or separate under weight. YKK zippers appear frequently in positive reviews, while generic zippers are mentioned in most complaint threads. Users cite zipper quality as a feature they would weigh more heavily when purchasing new luggage.
Handle issues are reported by 19% of users, especially with telescoping handle mechanisms that either stick or break. Failure of handles, even on lightweight bags, makes them cumbersome to use according to user reports. Premium brands have a significantly lower rate of handle failure.
Satisfaction by price range shows notable trends. Customers who spend $75-200 report the highest satisfaction with value received versus expectations. Satisfaction dips below $75 due to common basic functionality failures, while above $300 some users feel they do not get proportional value improvements.
Longevity data indicate that the frequency of travel is more predictive of durability than price range. Budget bags that last 2-3 years with occasional use receive positive feedback, while the same bag failing after 6 months of business travel results in complaints. Frequent travelers often recommend investing in well-reviewed brands even at a higher initial cost.
| User Experience Factor | Satisfaction Rate | Most Common Issues | Brand Performance Leader |
|---|---|---|---|
| Wheel Performance | 72% satisfied | Breakage, rough rolling | Travelpro, Briggs & Riley |
| Zipper Reliability | 78% satisfied | Sticking, separation | Brands using YKK zippers |
| Handle Durability | 81% satisfied | Telescoping failure | Samsonite, Tumi |
| Overall Value | 76% satisfied | Price vs. performance mismatch | Away, Delsey |
| Appearance Over Time | 69% satisfied | Scuffing, fabric wear | Hardshell generally better |
Reviews commonly state that the basics of functionality are more important than additional features. Reliability in wheels and zippers is preferred over built-in chargers or novelty colors.
Smart Shopping: Where and When to Buy Luggage
Time your purchase right and you can save a bundle without sacrificing quality or value. Look for the best discounts in January when stores are processing holiday returns and in late summer when retailers are liquidating last year’s inventory to make room for new arrivals. Unlike many other retail categories, luggage can see real discounts on Black Friday.
Deep discounts are available when manufacturers phase out an existing line in favor of a new one. Last year’s color or design is usually no worse in function or performance than the latest line but 30-50% cheaper. Join a few of your favorite luggage brands’ mailing lists and get notification of their sales.
Deciding to buy online or in person has its own pluses and minuses. Shopping online means more selection, lots of customer reviews, and the best prices. On the downside, you can’t try the wheels, feel the zippers, or judge the real-life size. Amazon has a solid return policy, so shopping for luggage online is less of a gamble than most products if you don’t mind making a return.
Brick and mortar means being able to try before you buy. You can see the actual fabric colors and quality, and get a feel for the true size and ease of use. Outlet malls often have last season’s bags at steeply discounted prices. Costco and warehouse clubs have few selections but good return policies, and some good quality brands at competitive prices.
Renting or trying before you buy is a great way to ensure you’ll be happy with your purchase. Every upscale luggage store I’ve ever visited has encouraged me to take the bag I’m interested in and run around the store a bit. Some airports have luggage stores where you can wheel the bags through real travel situations. Take advantage of this service if you can, especially if you’re making an expensive purchase.
Return policies and warranties can be just as important as the price tag when buying luggage. A lifetime warranty, like the one Briggs & Riley offers, means you can justify spending more upfront on a quality piece you know you can rely on when you’re flying 2-3 times per month. Most manufacturers’ warranties protect you from defects, not airline damage. Retailers’ return policies range from 30 days to a year, and one year generally means the store has a lot of faith in their wares.
Credit card purchase protection can give you a longer warranty and cover types of damage the manufacturer’s warranty will not. If you have a premium card, check if it has travel protection that will cover your luggage if it gets damaged or stolen.
Luggage Care and Maintenance for Maximum Lifespan
A clean bag not only lasts longer but looks better, too. The best way to clean hardshell luggage is with warm, soapy water, and a clean cloth. Rinse and dry completely afterwards to prevent water spots. Softshell bags require a different approach: vacuum to remove loose dirt, and spot-clean any stains with a fabric cleaner. Never put a softshell bag in the washing machine unless the manufacturer specifically states it is machine-washable.
Repairing and Maintaining Wheels and Zippers
The wheels and zipper are two of the most common failure points on luggage. Remove hair and dirt from the wheel housings after each use. Spin the wheels and make sure they turn smoothly; if they’re sticking or rough, you can often clean them out with compressed air. Once a year, add a few drops of light machine oil to the wheel axles to keep them turning easily. If a wheel breaks, replace it as soon as possible, or it can damage the bag’s frame.
Zipper maintenance is mostly about keeping them clean and lubricated. A sticking zipper can often be made to run smoothly again with a bar of soap rubbed along the teeth. Never try to force a zipper that’s stuck, as this usually just further damages the zipper mechanism. When storing bags for long periods, leave the zippers slightly open to relieve tension on the zipper tape.
Storing Your Bag Between Trips
Store your bags in a cool, dry location out of direct sunlight. Stuff the bags with newspaper or bubble wrap to help retain their shape, but do not compress them, or you may cause permanent damage to the frame and fabric. Consider travel insurance if you have expensive luggage or take frequent trips. Many homeowner’s or renter’s insurance policies will cover luggage that is stolen, but not when it is damaged by the airline. Special travel insurance policies will cover cases of delayed, damaged, or lost luggage, and are often worth the investment for costly luggage or important business trips.
Repairing or Replacing Your Luggage
If your bag needs repairs, consider the extent of the damage and the age of the bag before making a decision. There are many reputable luggage repair services that can fix all manner of damage for relatively low prices. The only exception is often wheel replacement for inexpensive luggage, which often costs more than a comparable new bag. If you have an expensive bag with a manufacturer’s warranty, always contact them first before attempting any outside repairs.
The manufacturer’s website is a good place to check for authorized repair services and replacement parts availability. Some luggage makers have luggage repair guides on their websites for simple do-it-yourself fixes like zipper pull replacement or handle adjustments.
Future-Proofing Your Luggage Investment
Anticipate the potential of smart luggage. Technology integration is an emerging trend, although airline regulations have placed restrictions on the size of built-in batteries. GPS tracking capabilities, potentially through an external device, offer security for high-value luggage. Bluetooth-enabled trackers, such as Apple’s AirTags, offer a simple and airline-compliant tracking solution.
Features like weight-sensing handles can assist with avoiding overweight fees. Compression systems that improve space utilization without significantly increasing the bag’s bulk are a practical innovation. Beware of features that add weight or complexity without clear utility for your travel needs.
Sustainability is becoming more important in materials and production. Eco-friendly materials and manufacturing processes are appealing to a growing segment of travelers. Some brands now offer repair and recycling programs for end-of-life luggage. However, the most sustainable option is often the most durable – a bag that lasts twice as long has half the lifetime environmental impact.
Modularity and add-ons. Expandable packing systems with dedicated compartments for clothing, electronics, toiletries, and other essentials can help you keep your stuff organized. Some systems offer packing cubes, laundry bags, and other accessories that are designed to work seamlessly with the luggage. This approach allows for versatility without having to purchase several complete luggage sets.
Modular luggage systems allow you to customize your setup for different types of trips. Some brands offer expandable or removable components, such as packing cubes, laundry bags, or garment bags, that are designed to work seamlessly with their luggage. Consider how modularity can enhance your travel experience without the need for multiple luggage sets.
Plan your investment timeline. Factor in how long you expect to use your luggage when making your decision. High-quality mid-range luggage can last 5-10 years with proper care for occasional travelers, while luxury brands may exceed 10 years of use. Frequent business travelers may go through bags every 3-5 years regardless of the price. Budget for eventual replacement when considering your initial purchase.
Materials are evolving. Lightweight and durable materials are always in demand. Carbon fiber is a lightweight material with a high strength-to-weight ratio but is still relatively expensive. New fabrics are providing better weatherproofing and tear resistance. Keep an eye on emerging materials but balance this with the reliability of well-established options.
Conclusion
Shopping for luggage can feel overwhelming but having a systematic approach to evaluating your needs and preferences makes the process much easier. Start by being honest about how you travel, how often, and where. Then determine which features are most important for your unique use case, whether you need maximum protection, organizational efficiency, or lightweight maneuverability.
Your action plan:
- Evaluate your travel patterns using the criteria in this guide
- Pick the luggage style that best fits your primary use case
- Set a realistic budget for how frequently you’ll use the luggage
- Prioritize key features like wheels, zippers, handles, and overall size
- Research models from brands known for that type of luggage
- Test the luggage before buying when possible, especially for high-cost purchases
- Factor in total cost including warranty options and potential repairs
Don’t forget the right luggage for someone else may not be right for you. The features a frequent business traveler will care about will be very different from an adventure backpacker, for example. This guide has given you a framework to determine what matters most to you, so use it to inform your decisions moving forward.
Good luggage is an investment that will make your travel easier and more enjoyable. Whether you find a great budget option that fulfills your needs or treat yourself to some of the best features premium bags have to offer, make sure to choose luggage that really works for you and your travel style. It will be your companion on years of adventures to come!
Now that you’re equipped with all of this information, go out there and find your perfect travel companion! Use the insights from this guide to narrow down your options and start your search with confidence. Happy travels!
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